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Root Cause Analysis

10 Ways to Determine the Purpose of a Project

November 17, 2014 by Kent McDonald

The Five Whys Technique (also known as “Popping the Why Stack”) has long been suggested as a way to get to the ultimate reason for a project. But when you ask why repeatedly, you run the risk of looking quite pedantic and annoying stakeholders. With that in mind, I thought I’d provide a list of …

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A Valentines Day Tale of Woe and Systems Issues

February 18, 2012 by Kent McDonald

One of my guiding principles is Reflect and Adapt, which is another way of saying learn from your experiences. Those experiences can be good or bad, and they could be based on things you did or things that you weren’t even involved in. As a result of the experience I relate below, I learned a …

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